At pinionspark, we are committed to delivering high-quality digital services such as logo design, content creation, ad setup, website design and content creation. Since our work involves customized and digital products, refunds are limited to specific conditions. Customers are eligible for a refund only if the service has not been started or delivered, if the cancellation request is made within 24 hours of placing the order, or if we are unable to deliver the service due to unforeseen circumstances.

Please note that refunds are not available for completed or partially delivered projects, services that include third-party costs (such as ad spend on Google ), or if the customer simply changes their mind after the service has been delivered. Instead of refunds, we provide revisions as per the package purchased, ensuring that our clients receive the best value for their investment.

If a refund request is approved, the amount will be returned to the original payment method, and the process may take 5–7 business days to complete. For any refund-related questions or assistance, customers can reach us at support@pinionspark.com or pinionspark@gmail.com